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Chat with Librarians and Access Services Staff Via the Library Website

By Shawn Proctor and Migena Rrapushaj

Patrons who access Falvey Library remotely now have the option of connecting with live assistance via the website’s live library chat.

Librarians are available to assist with various reference questions students and faculty may have, such as research help and finding resources in our databases. Begin a chat by clicking the “Ask Us: Live Chat” button on the bottom right and top right of Falvey’s website.

Similarly, Access Services staff can assist with questions about circulation of Library materials, access to the Library, Interlibrary Loans, Library user accounts, and more. Staff can be contacted directly on pages relevant to Access Services (for example, the “Borrow from Falvey Library” page) by typing a message in any of the chat boxes that are visible.

Live chat assistance is available Monday through Friday, 9 a.m.-5 p.m., on most weeks during the semester.

This service will be a help to patrons, helping them navigate the Library’s robust resources and databases from on campus or around the world!

Shawn Proctor, MFA, is Communication and Marketing Program Manager, and Migena Rrapushaj is Access and Collections Specialist at Falvey Library.



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Last Modified: April 2, 2024

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