Have you noticed new people staffing the information desk? In response to a request from Library Director Joe Lucia, a number of people signed up to help: David Burke, metadata librarian, Resource Management team; Darren Poley, programming and outreach librarian; Susan Markley, Resource Management team leader; Anne Ford, a member of the Academic Integration team, and Chris Barr, interface and design specialist. Joe joined the others, working at the desk on Thursday afternoons.
Donna Chadderton, Gerald Dierkes, Frances (Mimi) DiLenge, Sue Connor, Patricia (Trisha) Kemp, Joanne Quinn, Ann Stango, Phylis Wright, Regina (Gina) McFadden, Ward Barnes, Jeannine Ahern and Luisa Cywinski staff the information desk as well.
The information desk library staff members serve as the front line for users’ requests, answering directional and quick reference questions. More in-depth patron queries are referred to the research consultation librarians.
Does this staffing model serve your information needs?